Policies

How to Order: To place an order on our website, please use our secure on-line shopping basket and enter your credit card and shipping information.

Sales Tax: State sales tax will be assessed for orders that are shipped within the state of Colorado (2.9%)

Local sales tax for shipments within El Paso County Colorado. (1%)

El Paso County RTD sales tax for those in the RTD tax area as designated by ElPaso County (1%)

Payment policy: We accept the following credit cards: Master card, Visa, Discover and American Express. We also accept Paypal and certified Checks

Shipping information: Shipping Costs and sales tax i(f applicable) will be added at checkout

Return policy: All returns must be coordinated thru our customer service dept.

Shortages/damages/wrong item shipped. Product reported within (30) days of invoice date, full credit will be issued.

Return to stock merchandise:  All product returns must be in their original packaging and in resalable condition (clean without signs of use) within (30) days of invoice to receive full credit less shipping charges. Product returned beyond (30) days of invoice and in resalable condition will be subjected to 25% restocking fee less shipping charges. Product returned not in resalable conditions (used or not in original Packing) will not be eligible for credit. Moldy or infested Product must be reported within (30) days of invoice date. No credit will be issued for product reported beyond (30) days of invoice date.

Discontinued Products: sold as "discontinued" will not be eligible for return or credit.

Defective products: Product reported as defective must have been purchased within the last 90 days to qualify for credit.  When possible, We will ship replacement parts or hardware instead of shipping a new product.

Outdated products: Product reported for returns as "outdated" and within the  manufactures  policy to issue credit must be reported within 30  days prior to expiration. Credit will be issued less 25%  Product reported after expiration will not be accepted for return or credit without written authorization from vendor.

Price corrections:  Price corrections must be submitted within (30) days of invoice date.

Common carrier delivery: Obvious damages must be noted on the bill of lading at time of delivery. Credit will not be issued without this information.  All claims will be processed through distributer